Returning your goods
You must contact us and be issued with a returns authorisation number before sending any item back to us. We prefer all communication to be through eBays messaging system.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
I wish to return an item - 30 day return policy
You have 30 days to notify us that you wish to return an item.
You must contact us as above to acquire a returns authorisation number before returning any item.
The goods must be in an 'as new' and unused / sealed condition. You will be responsible for any return costs and are responsible for the safe return of the goods.
Upon successful return we will only refund the cost of the item and not the original delivery cost. A restocking fee of 20% of the product total or £1.50, whichever is the greatest, will be deducted from the refund.
e.g. 1)Item cost £7.99 + £1.49 postage. Refund of £6.39 will be given. (20% deduction)
e.g. 2) Free post item cost £19.99. Refund of £15.99 will be given (20% deduction)
e.g. 3) Free post item cost £2.49. Refund of £0.99 will be given (£1.50 deduction)
.
If You Have Simply Changed Your Mind (7 Working Days*)
If you have ordered goods from us, but then simply decided that you wish to cancel your order, then you are entitled to do so and have any money that you have paid to us refunded, provided that (a) the goods have not been in your possession for more than 7 Working Days* after the day on which you received the goods ; and (b) you tell us in writing (preferably using eBays messaging servive) that you wish to cancel your order. Please note that you may not cancel any goods ordered from us where any audio or video recordings or computer software has been unsealed by you.
You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 30 days after the cancellation of your order has been received by us in writing.
Please note that you will be responsible for the costs of returning the goods to us. If we collect the goods from you, we may charge you for the cost of collection (and we may if we wish deduct this from your refund).
My item is damaged or I'm missing something
If goods arrive in a damaged condition or there are shortfalls you must inform us within 3 working days* of delivery. We may require photographic evidence of any damage. Damaged goods and shortfall claims will be processed within 5 working days* of notification.
At our discretion we will either issue a refund or send replacements.
* 'Working Day' means all days other than Saturdays, Sundays and public holidays. | 
) 
