WELCOME TO ARID PLANTS
We get dozens of emails daily asking if plants are hardy, the simple answer is we don’t know for sure, Im sure there are those out there who would be willing to sell you a product and claim its totally hardy, sorry we are not one of these if you ask we will send you this note back, what is hardy for us in a semi costal situation with very free draining soil will most likely be very different for you elsewhere in the UK, we have no knowledge of what your growing conditions are, temp variants or soil to name a few all of which make a big difference.
Sorry if this sound a little harsh but we would rather you buy plants from us and still have them many years from know.
COMBINED POSTAGE, If buying more than 1 plant please use your SHOPPING BASKET this will automatically combine postage as you buy, if you are unsure then please still use your SHOPPING BASKET and request an invoice from buyer, once you have paid we cannot change the order in any way.
Buying each plant separately will not combine postage, we are charged for this and will only refund minus these charges.
PAYMENT FOR ALL ORDERS REGARDLESS OF SIZE IS REQUIRED WITHING 7 WORKING DAYS, IF PAYMENT IS NOT RECEIVED IN THIS TIME SCALE WE WILL CANCEL THE ORDER.
Plants dispatched are similar or bigger than the picture, please do not request the pictured plant it is unlikely we still have it, sorry we cannot supply extra photos of specific plants.
Unless otherwise stated all plants will be sent bare root, if we believe the plant may be damaged in the post we will send it potted, Pots broken in transit will not be replaced.
Due to new Ebay rules email, phone number and address details can no longer be posted on there site or included in their emails, if you have purchased an item and wish to collect it or wish to visit our greenhouse in Colchester, Essex, please use the Business seller information (bottom left of all listings pages) for our contact details.
Collections and visits to Colchester are by appointment only, please do not turn up expecting someone to be there, you may be wasting your time.
Please keep your account details up to date if your parcel goes to the wrong or your old address it will be your responsibility to retrieve it, no refunds will be issued due to loss and/or damage if this happens.
We only post to UK and EUROPE
We post out on Monday and Tuesday ONLY, orders received after 1pm on each Monday will be dispatched the following week.
Most orders will be dispatched via Royal Mail, if your order is large and/or heavy we will default the carrier to APC overnight.
ROYAL MAIL FIRST AND SECOND CLASS Small light weight boxes up to 2kg weight
APC OVERNIGHT All parcels over 2 kg in weight. A SIGNATURE IS REQUIRED.
Pallet delivery options (UK MAINLAND ONLY) are available on large plants, please drop us a line.
Sorry in all options timed deliveries cannot be given
DROP US A LINE
If your order hasn’t arrived within 5 days of dispatch UK, 10 days of dispatch EUROPE
It is broken, damaged or you believe it is not as you would have expected
Or just to say hello, we are here to help whatever your questions