FREQUENTLY ASKED QUESTIONS

Q: What are your shop opening hours?

A: Our business/opening hours are Monday - Friday 9am - 5pm

Q: Is your fabric new or second hand?

A: All our fabric is brand new straight off the bolt. We never sell second hand fabric.

Q: Why do you pre cut your fabric?

A: Most of our customers are looking for small pieces of fabric for small projects. We specialise in providing a speedy, efficient service that caters for crafters with small projects. Because our fabric is pre cut, our dispatch time is much faster than it would be if we had to cut a piece of fabric every time we sold one.

Q: Can I buy continuous lengths of fabric?

A: We sell our 'FreeSpirit' fabrics and our 'Stof' fabrics in half metres as well as fat quarters. If you buy more than one half metre then your fabric will be supplied as a continuous length. For all our other fabrics, these are all pre cut so if you buy multiple pieces of the same fabric, you will receive separate pieces rather than one continuous length.

Q: Do you provide fabric samples?

A: Because our Cath Kidston fabric is pre cut, there is very little leftover fabric. Any leftover fabric we do have is collected together to make up our remnant auction bundles. We can provide small samples from our Tanya Whelan, Stof and Fabric8e Favourites fabric collections.

Q: Do you combine postage fees?

A: Postage for all U.K. orders is free. For all international orders, combined postage is available on all items if they are part of a multiple purchase. This lowers the postage cost for you, the customer. Please ask for an invoice before paying for your items and we will make sure your postage cost is as low as possible.

Q: What happens if I don't receive my order?

A: We cannot be held responsible for items lost by Royal Mail but will give buyers every assistance in making a claim as we always obtain proof of postage.

Q: Do you charge for your packaging?

A: No! We don't believe our customers should have to pay for packaging.

Q: Is your packaging new?

A: We only use brand new packaging so that your fabric reaches you in pristine condition.

Q: What types of payment do you take?

A: For all our customers, we take pay pal only. We don't take cheques or postal orders any more, due to problems caused by these types of payment going missing in the post.

Q: Will you accept returns?

A: Please contact us if there is a problem (i.e. damaged goods) and the item needs to be returned. We will send out a replacement upon receipt of the damaged goods which should be returned complete with original packaging within 7 days of receipt. If a replacement is not possible we will refund the cost. The cost of returning goods is the buyer's responsibility and is not refundable.