Delivery service
Please always send us at least 1 telephone number immediately after purchase and be sure to read the instructions below before buying.
We aim to send all goods within 5 working days of cleared payment being received, the majority of shipments are send within less than 24 hours.
Due to the low selling prices and low delivery fees we are unable to offer timed delivery services, we urge you to read very carefully below before buying, on how your purchase will be delivered
The type of delivery service used depends on product purchased and delivery location. If you do not agree or not sure of to the following delivery service, please kindly do not buy before enquiring.
1. We will deliver within the specified delivery date quoted on the listing, via various methods of delivery. (2-man delivery, Parcel courier or Pallet service)
2. We will choose accordingly the most efficient delivery service applicable, this is strictly at our discretion.
3. We will inform you by email on despatch the method to be used and provide full delivery details and when to expect delivery:-
Method 1: Parcel courier
(Smaller items)
This service is used generally for smaller items, however on occasions individual larger items will be sent via this method. When the goods have been despatched we will email you with the delivery method used and provide full tracking details. The items will sent using a next day delivery service but on occasion’s delays due occur. We do not guarantee that the goods will get there within 24 hours. Please note:-
Our parcel carriers will not telephone to book in delivers.
However, if you are not in they will leave a card with a contact telephone number for you to arrange another date for delivery. This card must be responded to within 48 hours to avoid the item being returned back to us. If the goods are sent back to us, the customer is liable to pay any redelivery charges involved and charge for goods to be sent back to us, which start in the region of around £20-30 depending on number of boxes. Normal delivery times are weekdays Mon-Fri 8.30am – 5.30pm. Timed delivers and weekend delivers are not possible. This a one man door to door delivery service and in occasions assistance will be required with lifting the item from the vehicle.
Customers must check that the goods are not damaged before signing for the goods. Any delivers signed "unchecked" means that the goods have been received in good condition, and the customer is responsible for any damage thereafter. It is assumed that the goods are ok, if the customer signs for the delivery.
NOTE - If your item is received damaged or the packaging ripped; please sign for it as DAMAGED. If possible, please take photos of any damage as this will help us improve the courier service to you in future.
Method 2: 2 Man carrier (Larger Items)
This service is generally used for Larger or Multiple items. On despatch of items we will email you explaining the delivery method. This is a dedicated 2-man delivery service and takes careful planning on predetermined routes, therefore please allow up to 10 working days after receiving your dispatch email for delivery to your home.
Once the carrier receives the item, the carrier will phone you to book the delivery on a mutually convenient date to fit with the carriers delivery cycle. This is why we insist your telephone number to be given on payment just in case this method is used. Please note the day offered for delivery will be in conjunction with the carriers delivery schedule and route plans on a date that the carriers schedule will place them in your postcode area.
These items will be delivered by 2-man delivery and delivered to a room of your choice. The carriers will not be responsible for unwrapping or assemble any items. The items will generally be delivered via a 7.5 tonne vehicle so please be sure your property is accessible for this size of truck.
Our carriers do not offer a timed or Saturday delivery. Please note: Delivers are normally arranged for weekday and customer should be available to take delivery between 7am - 7pm. You must be prepared to be flexible, as due to the unpredictable nature of furniture deliveries exact times are sometimes impossible to honour.
We strongly advise that when the carriers call to arrange delivery that you choose a full clear day in your diary. This will minimise any inconvenience caused to yourself if the carrier does suffer delays in reaching you. If the carriers arranges a timed delivery then please be aware we have advised to decline and this is not part of our agreed terms, we can accept no liability for any losses or inconvenience caused.
Please always ask for a contact name, telephone and consignment number when they call to book in.
If the carrier deliver without booking in please do not accept the delivery unless you are 100% happy to do so.
Customers must check that the goods are not damaged before signing for the goods. Any delivers signed "unchecked" means that the goods have been received in good condition, and the customer is responsible for any damage thereafter. It is assumed that the goods are ok, if the customer signs for the delivery.
NOTE - If your item is received damaged or the packaging ripped; please sign for it as DAMAGED. If possible, please take photos of any damage as this will help us improve the courier service to you in future.
Summary: we are saying if you wish to purchase our items please be aware that some time in the near future you will have to make yourself available on a midweek prearranged to fit the carriers schedules day from 7am - 7pm to accept the delivery of this furniture.
Method 3. Pallet Service
A pallet carrier may be used on occasions for larger or difficult deliveries. Once again please send your telephone numbers on payment of your order. These numbers could be important should our carriers choose to contact your regarding your delivery.
Please note that sending your telephone number will only result in a telephone call if delivery is via our 2-man carrier is used.
Our carriers main line of work is business to business deliveries and they tend to deliver the goods to the gate of the address. It is the customer’s responsibility to get the goods to the house and to ensure they have got helping hands to take the goods to a secure place. Customers must check that the goods are not damaged before signing for the goods. Any delivers signed "unchecked" means that the goods have been received in good condition, and the customer is responsible for any damage thereafter. It is assumed that the goods are ok, if the customer signs for the delivery.
NOTE - If your item is received damaged or the packaging ripped; please sign for it as DAMAGED. If possible, please take photos of any damage as this will help us improve the courier service to you in future.
We are unable offer a collection facility on any item - All items are shipped direct to you.
Please note it is essential that we are made aware in advance of despatch of any holiday dates. The delivery may be in advance of the quoted dates, thus we urge you to forward the dates to avoid the carriers calling when you are not available.
Damages or faults
In case of faults or delivery damages it is essential that you contact us directly with any problems. Please do this by email via the contact member link on your ebay sale. This must be within 24 hours of delivery, please do not ask our carriers to arrange exchanges etc as information is not always relayed back to us correctly. If an individual driver from our carriers tells you that they will report and take care of this please ignore this and be sure to email us directly.
NOTE - If your item is received damaged or the packaging ripped; please sign for it as DAMAGED. If possible, please take photos of any damage as this will help us improve the courier service to you in future.
Please note: It is the customers reponsiblility to ensure that the contact details provided are correct and someone is at the premises to take the delivery. If the customer can not be contacted to arrange delivery once the goods have been despatched, the customer is liable to cover the cost of the delivery out and back from the delivery address, which could be in the region of £80 to £120
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