| There are 3 main differences of what we would like our customers to notice comparing us to other shops – low prices, quality of our products and customer service.
Hi, my name is Jevgenijs Kondartjevs which translates as Eugene in English but for some reason I am stuck with Jeff in Ireland. It has just kind of happened itself when my first friends here about 7 years ago started to call me Jeff by simply shortening my original name. I am from Riga, Latvia born and studied there but left in search of better life and better country hoping to come back one day. If you ask me whether I have left due to the needs or just an intention to travel, I would say both, it is quite clear to see what is wrong with the country I am from by just looking up Wikipedia and after traveling around the world for 2 years I have decided to settle in Carlow, Ireland.
When starting Optiwire with Vitalijs, I have decided to not just create a modern company with all the advances offered but also to leverage on what brings a tradition of hard work and passion with my personality as well. We not only pay all the taxes here in Ireland which are extremely high by the way but also we use all the cloud accounting and other help there is, so yes, it is only me doing all this. I must say, it is really surprising how easy it is to lose money in the retail and how little cost is involved when you do things well. Minimum staff costs, minimum storage fees, and smart technologies – this is our recipe for low prices. The final question I always ask myself before putting up items for sale is would I be happy to buy this item at the price listed and if I would than I will go ahead.
Another aspect of what we do is products and their quality, I must say I am quite happy with our partnership with Delock, Asbis, Roline and other companies but we always monitor what is coming in and going out to make sure the quality is extremely high for the price paid and delivers exactly what we all want – fully functional items which last and deliver exactly what we expect and even more. That is why your feedback is extremely important because without you we are unable to track the performance of every item we sell and we would like you to tell us what you think about using these products. We also welcome your advice when it comes to getting new suppliers on-board and usually we have enough flexibility to get new products on sale within weeks.
And finally the most difficult and most exciting challenge we are proud having succeeded so far with - our customer service. We not only do what everyone else does – quick replies, quick shipping, expert product advice and support, exchange, returns, etc but I think of you the way I think of me, your problem is mine, your question is my question and unless you are completely happy with my support I will not stop. I am not shy to get advice from our suppliers if you have specific questions regarding product functionality, I will only promise what I can do and I will always have a solution to any kind of problem if there is one. Myself, I think, is the biggest difference when you buy from Optiwire because I will not be thinking anything else but about you and your message / email when you decide to contact me. Customer service is truly primary to everything else – time, cost, and products whatever it is – this is how my day starts and goes. I will do everything I can and even more to deliver exceptional service and even more and than even more. This is the way to go in my opinion and this is how I am going to do things here at OPTIWIRE.
Yours faithfully, Jeff
P.S. If you are still unsure whether to buy from Optiwire, please, test us by buying something cheap, we have some adapters for as low as 2,49 euro and this will show you exactly the service we provide. |
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