Although we try to keep our prices competitive, we don't compete on price alone. We will respond to all communications in a timely manner and will try to answer any queries or concerns in full. Items are dispatched on the same day if paid by midday and sent via Royal Mail 1st Class as standard. If upon delivery there is an issue with your item - please get in contact - we shall try to resolve! We aim for 100% satisfaction as evidenced by our feedback