| Returns
Policy For Wooden Toys, Wooden Arts and Crafts.
We guarantee
our products to be free of defects for 14 days.
If you receive a defective product from us, please send an email
to returns@smart-toys.net and we will arrange for a replacment or
full refund.
You have the
right to cancel your order within 7 days of it being placed or seven
days after receipt of the goods. If you do cancel your order with
us then you will have your payment returned promptly.
Warranty
and Return Policy
For
our Battery Operated Ride on Series and Radio Controlled Toys.
All our battery
operated ride on series and radio controlled toys come with a 14-days
limited return to base warranty from the date on which the item
is delivered, unless otherwise stated. Missing parts, incorrect
item, faulty or damage item must be reported within 7 days. within
7 working days after we receive the returned item/part, we will
try to repair it or if we can not repair it, replace it with a new
one. Refund is only available when we can not repair the item and
can not supply a replacement. All items must be returned in their
original packaging. We reserve the right NOT to accept the returned
item if it is unreasonably used or in an unacceptable condition.
100%
Satisfaction.
No
quible returns. If you are not completely delighted with our products.
You can return it us within 7 days of the reciept of the item in
its original conditions (Unused) and we will either offer you a
exchange or refund your money excluding postage for both ways.
Feedback
As
soon as we have received feedback from a buyer relating to a transaction
with us, we shall immediately leave the corresponding feedback against
their eBay ID. We like to ensure that our customers are 100% happy
with their buying experience from Smart Play Zone prior to leaving
feedback for them.
Non
Paying Bidders
In cases where winning bidders fail to pay for their
items, we will initiate eBay's Unpaid Item Process.
Customer
Service
We have
designed our listings so a majority of your inquiries can be answered
immediately. Most questions can be answered by reading through the
item description and our Terms. If you still need to contact our customer
service directly, please submit your inquiry by clicking on the "Ask
Seller a Question" link found at the top right of all product
listings. Our Customer Service team are available Monday-Friday during
the hours of 09.30am-17.00pm
You may expect to receive a response to your inquiry within 48 hours
(excluding weekends) |
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