Our Mission
Statement
thememorabiliashop is privately owned company by David James, a
memorabilia enthusiast based in Lincolnshire, UK. David has
been collecting all types of art & memorabilia, from sports to
music since 1970.
All of our items are listed under our "price you see is the price you
pay" policy. If you are a buyer in England, Scotland, Northern Ireland
or Wales, we add additional or hidden charges. You only pay for the
item price plus any P&P stated on the listing. If you are a
bidder outside of these areas, the only excess we charge is the ones
levied by the postal courier - we make no profit on delivery - that is
our guarantee.
Feedback
We will leave positive feedback once we receive the same from buyers.
If for any reason you believe we are not worthy of a full 5-star
positive rating, please let us know before leaving feedback to see if
we can resolve any issues first. We always put our customers first.
Payment
Paypal Preferred for all transactions
Credit & Debit Cards also accepted via our secure RomanCart Online Store (Available to UK users only).
If this is your preferred method, please message us via ebay or email us at ebay@thememorabiliashop.com
UK
Postage
Cost (Residents of England, Scotland, Wales & Northern Ireland)
All items have a clearly marked nominal postage cost. We do not make any profit on postage costs.
Courier
We use Royal Mail & Parcelforce as our preferred carriers.
Royal Mail operating terms apply. We may occasionally use DHL or
Interlink Express. Whichever courier we use, we will always send
valuable items via recorded delivery, which will require a signature on
arrival.
Packaging & Dispatch
We carefully inspect every item before it is shipped. All items are
sufficiently packaged to minimise the risk of damage in
transit. Dispatch of items may take up to 5 business days,
although we aim to dispatch on the day of receiving cleared payment.
International
Postage
Applicable to all residents outside of England, Scotland, Wales & Northern Ireland
Cost
Please contact us before bidding to obtain a postal
quote
Postage to any destination outside Great Britain will incur a
surcharge, which will be the cost that the courier charges, and no
extra.
CUSTOMS CHARGES OR TAXES ARE FEES THAT THE BUYERS ARE RESPONSIBLE FOR.
We do not make any profit on postage costs.
Delivery times will vary with destination; please allow extra time for delivery.
Courier
We use Royal Mail & Parcelforce as our preferred carriers.
Royal Mail operating terms apply. We may occasionally use DHL or
Interlink Express. Whichever courier we use, we will always send
valuable items via recorded delivery, which will require a signature on
arrival.
Packaging & Dispatch
We carefully inspect every item before it is shipped. All items are
sufficiently packaged to minimise the risk of damage in
transit. Dispatch of items may take up to 5 business days,
although we aim to dispatch on the day of receiving cleared payment.
Returns &
Complaints
If for any reason you are not 100% satisfied with your purchase, we
give an unconditional guarantee that we will exchange goods or refund
your money at any time within 7 days of purchase as long as they are
returned in their original packaging and condition. Unless we agree
otherwise, the return postage costs are the responsibility of the
buyer. This is in addition to your statutory rights.
For items that we are selling on behalf of another seller other than
thememorabiliashop, returns may not be accepted. Please check the
listing information.
If you wish to return or exchange an item simply contact us using the
information below. If we receive a complaint about any part of our
service then it will be dealt with promptly (we aim to reply within 24
hours). It will then be dealt with confidentially, and effectively.
Contacting
Us
Contact us via the "Contact Seller"
link or via e-mail at ebay@thememorabiliashop.com and our shop
manager will send you a personal response.
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