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Terms and Conditions
Payment and postage terms may vary on individual items always read listing.
CUSTOMISED ITEMS EITHER PERSONALISED, MADE TO SPECS, OR COLOURS CHANGED FROM ORIGINAL DISPLAY ITEM, (UNLESS GIVEN AS AN OPTION ON THE LISTING), ARE NON REFUNDABLE, NON EXCHANGABLE. |
We only get proof of Posting for insured items-non insured items no proof of Posting!!!!!!
Insurance terms:
You tell us the item has been damaged or is not working, and it was sold as working or not damaged, so that will be damaged in transit:
-We get intouch with Royal Mail they will either ask for photos if physical damage or for the item to be posted to them FREEPOST. You will have to either forward photos to us or item to Royal Mail. As soon as Royal Mail gives us Green light we fully refund you. Please note, If damaged in transit Royal Mail only refunds us for the item Price not for P&P, however we fully refund you, but only after Royal Mail have approved it. Process can take up to 2 weeks.
You tell us your Item has not been received, (Royal Mail requests 14 working days inland, 28 working days Overseas before an Item is considered non received),
-We call Royal Mail, they will ask us to wait for the amount of days above, we wait.... then we file a claim in case item still did not show up, Royal Mail starts their research into location of Item, then they come back to us, an take up to 3 weeks, they either find it and deliver it or they issue a FULL refund for a non delievered item lost in transit and give us green light to refund you. We fully refund you. But only after Royal Mail have approved it. Process can take up to a few months.
We will then in both cases file a non paying bid by mutual agreement so we can get our Ebays final fees refunded to us. You will be required to agree to it, only then we wil leave feedback.
We are not liable for non insured items in any way
You can track our comunications with Royal Mail Customer Services by calling 0845 7740 740
COMBINED P&P
We always Combine P&P, usually up to 25kg Maximum £10 UK mainland, or £20 British Islands or Highlands. (there is exceptions where the Item is oversized)
Overseas Varies: Europe £35 up to £10 kg, Rest of Europe/USA/Canada/Australia £65 Up to 10Kg, Asia £85 Up to 10Kg, Americas (£120), Variable Up to 10Kg
Prices Up to 25kg also available, ask for a quote. |
| Payment methods |
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We only accept
Pay Pal     
To: godprotegy@hotmail.com
If by mistake you bought from us and do not have paypal, best option is o use a debit or credit card trough one off payment with paypal.
If still that is not suitable for you, bank transfer or a cash payment into our Santander Barclays or Natwest account, (details supplied upon request).
On a last resort: Postal orders, non crossed, non endorsed sent by 1st class recorded delivery or higher service, we do not accept liability for payments sent this way. We seriously prefer you not to use it.
The above only apllies to UK Users, Worldwide users can only use paypal. We reserve the right to cancel any bids from overseas that tell us can not pay through paypal.
ESCROW availabe for Items above £100, at buyers expenses.
We are VAT registered and can supply a VAT invoice, (by email), upon request. |
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| Shop ship-to locations |
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WorldWide
mostly every listing has the worldwide option if not please email us for a quotation, before engaging in any bidding. |
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Postage & packaging |
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*Buyer Pays P&P unless otherwise stated. This includes Royal Mail or Courier Fees, Packing & Handling +20% VAT.
We mostly used recycled materials/Packaging.
Let us now if saving the Planet offends you, or is not suitable for your needs and we should use NEW PACKAGING
*Insurance its allways optional, (we only require compulsive insurance in certain items). However we do not accept liability for any items lost or damaged in transit if Insurance its not added.
We only get proof of Posting for insured items-non insured items no proof of Posting!!!!!!
*For all shopping above £100, if not paid with a confirmed account , Item will only be dispatched within seven working days of receiving payment. (this is due to increasing fraud).
UK Shipping, Including British Islands and Highlands:
1st class- 1-3 working days non insured, (at buyers risk)
2nd Class-3-5 working days non insured, (at buyers risk)
1st or 2nd Class recorded -Above lead times apply insured up to £36.00GBP
Standard Parcels-5-8 working days non insured, (at buyers risk)
Special Delivery-next working day insured up to item value, (£500 Max), if higher value of insurance is required, it will be at buyers expense
Courier-2-4 days Service- we mostly use DHL insured up to £50.00GB, if higher value of insurance is required, it will be at buyers expense-COURIER to BRITISH ISLANDS or HIGHLANDS, is usually the double of the fee charged to mainland, wait for a revised Invoice
Collection in person-only where stated and no COD available Item will have to be paid by paypal before collection. Usually available to Collect from Essex, Basildon SS15, or alternatively on some weekdays from London, St John's Wood, NW8, the last only by arrangment and not for large items, such as furniture etc.
Overseas Shipping:
Airmail- 5-8 working days non insured, (at buyers risk)
AirSure/Signed For-3-5 working days Express, Insured up to Item value, Trackable @ www.royalmail.co.uk
Courier-5-8 days Service- we mostly use DHL insured up to £50.00GB, if higher value of insurance is required, it will be at buyers expense
Packaging: We mostly used recycled materials, as we believe in helping to save the planet. Let us now if saving the Planet offends you,or is not suitable for your needs and we should use NEW PACKAGING
Packages will always be marked Fragile, (where applicable) and will be packed according to fragility and time in transit. This includes Royal Mail or Courier Fees, Packing & Handling +20% VAT.
We have a daily Royal Mail collection account @ 13:30, if you pay before 12:00 it will be shipped that day if after it will be shipped the next day. We do not ship on weekends. Sometimes do to sickness or other incoviniences shipping can be delayed. We use smart stamp/paypal postage the smart way to lick stamps these days.
**General combined discounts-2nd item onwards, £0.50 discount on P&P
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| Customer service & return policy |
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*We accept returns on items that do not match the description in the original listing @ the time of auction ending. (we might 1st try to negotiate an acceptable partial refund). If not successful in negotiating we will require the customer to send the item back to us by service stated at the time or discard of item depending on its value. We will cover all expenses.
*We accept returns if Item is no good for the owner upon closer inspection. We will require the customer to send the item back to us within 7 days,(please contact us first.), The Item will have to be in the same condition as it reach the customer. Customer Pays P&P, and Original P&P Charges will not be refunded
*When any Item its faulty, it will state on listing:NO REFUNDS-SOLD AS FAULTY
*When any Item its listed as not tested, it will state on listing:NOT TESTED-NO REFUNDS
*When any Item as a ? mark next to its description or title, (i.e. Bone?;1930's ?; Silver ?), its because we are not sure about that the item is as described and we are only using our best judgment. If found not to be as described in those cases then:NO REFUNDS-SOLD AS DESCRIBED
CUSTOMISED ITEMS EITHER PERSONALISED, MADE TO SPECS, OR COLOURS CHANGED FROM ORIGINAL DISPLAY ITEM, (UNLESS GIVEN AS AN OPTION ON THE LISTING), ARE NON REFUNDABLE, NON EXCHANGABLE.
THE ABOVE DO NOT AFFECT YOUR RIGHTS AS A CONSUMER...........
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