What is Excess Audios Returns Policy?

Unwanted Purchases & Your Right to Cancel an Order

* You must notify us of your intent to cancel your order within 7 days of day of your delivery.
(Example; If items are delivered Monday, you must inform us no later than the following Monday)

* Returned items must be in their original packaging and in an unused condition, complete with all parts,accessories, free gifts if applicable and the invoice/packing note found in the documents enclosed wallet.

* A full refund of the order total will be processed including the cost of return if we advise you to send the item back via Royal Mail.

* When returning a product through Royal Mail please do not use premium shipping methods such as Special Delivery. We will only refund the cost of postage for 1st Class Recorded Mail. Please ensure you use only 1st Class Recorded Mail.

* All items delivered via Courier must be returned back to us via Courier. Please do not send an item back us via Royal Mail if we have sent the item by a courier such as FedEx. Please inform us of any bulky item which requires collection and we will arrange this for you.

* Music CD’s, Karaoke Packs, DVD’s or any other media or Software purchased that are returned in an unsealed or tampered packaging will not be accepted for return or replacement.


Faulty products – Up to 30 days from delivery date

* In the event of a product developing a fault within 30days of purchase, a full refund or replacement item will be issued after we have received the item and verified the fault.

*Delivery costs incurred for faulty products up to 30days of purchase will be incurred by Excess Audio. Items delivered via Royal Mail should be sent back to us via 1st Class Record Delivery.

Do not send items by premium methods as only 1st Class Recorded will be refunded. Bulky items sent via Courier will be collected by Courier also, again at Excess Audio’s cost.


Faulty products – Over 30 days from delivery date

* In the event of a product developing a fault over 30days of purchase but within the manufacturer’s warranty period (usually 12Months), we will, at our discretion, offer a repair in-house or obtain a Returns Number on your behalf from the manufacturer to have the item repaired by their respective Service Department.

*Delivery costs incurred for faulty products over 30days of purchase are solely the responsibility of the customer, and neither Excess Audio nor the Manufacturer will incur costs for collection of the item. Excess Audio or the Manufacturer will however return the item to you at no cost to the buyer.


Incorrect Orders through Packaging Errors & Substitutes

* In the event of receiving an incorrect product or an unwanted substitute item, a full refund or replacement item will be issued after we have received the item back to us.

* A full refund of the order total will be processed including the cost of return if we advise you to send the item back via Royal Mail.

* When returning a product through Royal Mail please do not use premium shipping methods such as Special Delivery. We will only refund the cost of postage for 1st Class Recorded Mail. Please ensure you use only 1st Class Recorded Mail.

* All items delivered via Courier must be returned back to us via Courier. Please do not send an item back us via Royal Mail if we have sent the item by a courier such as FedEx. Please inform us of any bulky item which requires collection and we will arrange this for you.


General Information:

* If the returning an item via 1st Class Recorded post, please enclose a copy of the receipt from the Post Office. We also recommend obtaining a proof of postaing for your own records.

* All returns must include your order number, email address, phone number and your eBay ID (if applicable).

* All refunds will be processed with 48hours of receiving the item back at our warehouse.

* Repairs are normally dealt with within 21days, but to avoid disappointment we will advise of an expected date of completion with 10 days.

* If the item is not found to have a manufacturing fault, or the fault is due to customer misuse, then no refund or repair will be issued, and the buyer will be responsible for any fees for return postage fees.


* For any further information on returning products please contact us.

The above terms and information do not affect your statutory rights.