| Returns Policy:
If any goods received by you are in a faulty or damaged condition, and this is reported within 72hrs of delivery if we are unable to rectify the problem your refund will include outward and return postage and packaging costs.
The Direct Selling Regulations (DSR) 2000 cover purchases made where there is no direct contact between vendor and consumer. It does not apply to items bought for business, fairs, exhibitions or showroom use.
Under these regulations you can cancel your order from the moment your order is received until seven working days after the goods are received. You do not need to give a reason for cancellation or return - just e-mail quoting your order number and your wish to cancel/return in accordance with the DSR 2000. There is no charge for this provided your order has not been despatched.
Once the goods have been sent you will need to arrange and pay for the return delivery. We suggest insuring the goods against loss or damage. The goods must be un-used and be received in a re-saleable condition including all accessories, packaging etc.
A refund of all monies excluding the initial postage and packing charges will be made upon receipt of the returned goods and within 30 days of cancellation. However, if the goods are not returned at your cost, we will arrange for a courier to collect them. The cost of this collection will be deducted from your refund.
Full details of the regulations can be found on the OFT website
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I live locally, can I collect?
Goods can be collected from our warehouse in Marple, Stockport, SK6 (Monday to Friday excluding Bank Holidays), all collections are free, we do not accept cash on collection, all items must be paid for in full before a collection note is issued.
What do I need to know about shipping?
Why are shipping charges expensive?
The shipping charges on the postage and packaging are for UK Mainland only and do not include the Scottish Highlands, Isle of Wight, Isle of Man and the Channel Islands. For shipping cost to other destinations please check Post codes below
For the following Post codes add £10 to p&p
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AB31 to AB38
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AB40 to AB56
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IV 1 to 28
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IV 30 to 32
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IV 36 & 40
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IV 52 to 54
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IV63
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KW 1 to 14
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PA 21 to PA 38
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PH 4 to PH 41
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PH 49, PH 50
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N Ireland
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For the following Post codes add £16 to p&p
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HS
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Ze
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Isle of Man
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Channel Islands
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IV 41 to 49
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IV 51,55 & 56
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KA 27 & 28
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KW 15 to 17
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PA 20
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PA 41 to 49
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PA 60 to 78
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We use a reputable carrier who will ship to Home addresses and will get your items there in one piece, they will attempt two deliveries to your home address and then will leave a card for you to contact the local depot to arrange a convenient delivery or collection. It is important that you supply us with a telephone number so that if there are any problems we can contact you to rearrange delivery. If an item is returned to us you may be required to pay a second delivery charge. We ship to Europe subject to size limitations Maximum size per item is 1.2m x 1.8m x 1m, ask for a quote if you are unsure.
£25.00 per carton Zone B
Belgium, Denmark, France, Germany, Luxembourg, Netherlands
£27.50 per carton Zone C
Austria, Czech Republic, Finland, Hungary, Italy, Monaco, Poland, Portugal, Slovakia, lovenia, Spain, Sweden
£38.00 per Carton Zone D
Albania*, Bosnia*, Bulgaria, Croatia*, Cyprus, Estonia, Greece
Latvia, Liechtenstein*, Macedonia*, Moldova*, Norway*, San Marino* Serbia & Montenegro*, Switzerland*, Ukraine*
£98.00 per Carton Zone E
Azores", Balearics', Belarus", Corsica*, Gibraltar", Iceland*, Lithuania, Madeira", Malta*, Romania, Turkey"
Tracking your Goods
If you supply a Mobile number our carrier will text you to confirm your delivery date, alternatively when your goods are in the shipping system you can request an E-mail with the consignment URL when you click on it, you will be able to see exactly where your goods are in transit or indeed if they have been collected from us. Your goods will be shipped via carrier and currently we ship from our warehouse in Stockport, Manchester. All deliveries are on a next day 24 hr service. Your winning E-mail will inform you of the most likely shipment day.
DELIVERY & CUSTOMER SERVICE
We do everything we can to ensure the speedy delivery of your goods, but in the unlikely event of a problem or delay (For Unforeseen Circumstances), the important thing is for us to stay in touch to ensure we fulfill your requirements to your expectations. All our Goods are supplied Brand New and Packaged, should for any reason you are unhappy with your purchase, please contact us by phone or E-mail. Should your item be damaged or delivered incorrectly, again contact us ASAP so we can rectify this matter. Customer Service is All Important to us and we endeavor to do everything possible to ensure all products reach you in good time and in good order, should this not be the case, it is important to contact us ASAP so we may address any issues. The quality of our products means we enjoy a virtual zero return rate, we have on occasion had to exchange goods which have been damaged in transit. We will always address customer issues and all our goods are supplied as NEW PACKAGED PRODUCTS.
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