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Returns/Refunds
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Please contact me via email regarding any problems you may have with a product as all issues can be rectified without the need for negative feedback being placed. |
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Out of stock items |
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Customer Services |
We are not online every minute as we occasionally have other things to attend to but if you wish to contact us please feel free. You can use the “ask seller a question” facility in the top right hand corner of the page of all our listings and we will endeavor to respond as soon as is possible. |
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Shipping/Delivery |
We ask that you allow us 5 working days to process your order and dispatch your goods.
All our products will be delivered to you in adequate packaging. If your item is too large to fit through a standard letter box and you are not available to receive your package your local Royal Mail depot will retain it for you for 7 days, after which the item will be returned to me. |
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Postage |
Please read the details in the listing for costing information as this varies according to your order size. I like to think that I am fair regarding postage and packaging and I do offer a combined rate for multiple buys. Postage and packing includes the cost of postage and any related packaging and the travel expenses incurred by me in getting your item to the post office. |
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Overseas Customers |
Please ensure that all payments are made in GBP (Sterling). |
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Non Payment |
Payment should be made within 3 days of the auction ending via our preferred method – PayPal. If payment is not received the sale will be cancelled and we will raise a dispute with ebay to recover our fees, which may lead to an unpaid item strike. We understand that occasionally there can be genuine reasons for non payment if this applies we can be flexible with this policy but you must contact us. |
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Feedback |
Due to a busy schedule it is difficult for us to respond to feedback personally. Our good feedback is produced by an automatic system once you have left yours. We do read your comments and appreciate all good feedback. |
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