mykiddistore

We now offer an amazing 365 day returns policy!

365 Day Return policy? Are you sure?

Yes of course, we just want to offer you the best possible service that we can. Most of us have brought something on line and been bound to the usual 14 or 30 day return policy. Some websites offer a mean 7 day policy and unbelievably some are even breaking the law by offering no return policy at all! We also appreciate that you may want to purchase ahead of the birth of a baby or as a gift.

For Non-Faulty items - In the unlikely event you are not entirely happy with the goods that you ordered, we will issue a refund or exchange on items that are returned to us within 365 days, providing that the goods are:

• in their original packaging
• in perfect condition
• returned at the customer's expense
• and provided that you have received a RMA (Return Merhandise Authorisation) Number before returning anything
  

Refunds will only be issued once we have received the goods and confirmed that they are in their original condition (including packaging). We will then normally refund the money paid to us within 14 working days, via the original method of payment. Where the original order was correctly processed by MyKiddiStore, we reserve the right to charge a re-stocking fee of up to 15% toward the Admin and outbound postage costs generated.

Returns Procedure

1. Please contact us via returns@mykiddistore.com for advice and to obtain an authorised returns number. In all cases you will still need to notify us in writing (email is fine) quoting your original order number and date of purchase. We will endeavour to respond to all emails within 24hrs.
2. Items returned should be sent via 1st class registered post or signed-for courier for your own protection (and at your cost), as proof of sending and receipt may be required.
3. We will confirm receipt of all goods returned, and contact you via the details given to arrange the appropriate action.

Collection of Goods

Only in certain circumstances may we be able to arrange a courier to collect and return the goods to us, for an additional fee of approx £15.00. This charge will be deducted from the final refund amount. Please note, your refund will only include the total amount of goods sent and not the delivery charge. We are unable to accept returns for items shipped internationally. Should any parts be missing the refund claim will be invalid.

For Faulty or Damaged Goods

All items are quality checked by two Mykiddistore warehouse staff members before being dispatched, however should any damage occur during transit or if an item is found to be faulty on arrival:

Procedure

Please check all items received upon delivery. It is important you contact us immediately if you have received goods that are damaged or faulty. Most couriers have a time limit within which we must make a claim, and this must be done within the time-frames set by the courier.

IMPORTANT: If you do not plan to use your items(s) for several weeks or months, please still check them on arrival as we are unable to process any damaged / faulty returns after this period: In all cases, damaged or faulty deliveries should be notified to us within 3 days of receipt of goods (not within 3 days of opening the box or first use) giving us full details of the damage or fault. Emailing relevant pictures is always advised in order to support our claim.

We can then arrange replacement parts to be shipped where appropriate and where this is not possible, for the item(s) to be replaced. Please note, in some cases items will be requseted to be sent back to us or the manufacturer, if this is not required then it is the customers responsibility to dispose of the faulty items.

1. Please contact us via returns@mykiddistore.com within 3 days of receipt of goods describing the fault or damage.
2. Any items returned should be sent via 1st class registered post or signed-for courier for your own protection, as proof of sending and receipt may be required.
3. We will confirm receipt of all goods returned, and contact you via the details given to arrange the appropriate action.

For Assembled Items

IMPORTANT: Regrettably, we are unable to accept self-assembly items for return, once assembly has been part or fully attempted / completed.

Here at Mykiddistore we pride ourselves on being a fair and honourable business, and will always do our reasonable best to resolve any issues.

Thank you and have a great day!

Mykiddistore x

www.Mykiddistore.com

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