 |
| Q:Are all your items Brand New? |
|
| A:All of our products are BRAND NEW |
| Q:Do you combine shipping? |
|
| A:Yes we do, simply purchase all your items and ensure that you DO NOT pay for items separately. eBay should work out the correct p+p charge automatically. Please note that it is your responsibility to pay for items upon checking out - we cannot be held responsible for not providing multiple purchase discounts if items are purchased separately. |
| Q:When can I expect my order to arrive? |
|
| A:We do say in most item descriptions that we aim to dispatch orders within 24 hours. Please note that this is not a guarantee by any means and sometimes there may be a delay due to our suppliers / couriers / Royal Mail. By purchasing from us, you are agreeing to this. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:Please see individual items for correct info. Also this will depend on how many items you are purchasing. |
| Q:Do you ship Worlwide to all locations? |
|
| A:We ship worldwide to most countries.
We do not ship to Italy or Nigeria |
| Q:How long will international orders take & do you pay any additional taxes/customs fees? |
|
| A:Transit Time for International Shipping Varies by Country and Service type. Though most packages are delivered within 10 business days, it MAY take much longer (Please understand, we have no control over it).
You will be responsible for any additional taxes, fees, duties, customs charges etc.. |
| Q:What is your return policy? |
|
| A:Most of our products have a refund policy (please see individual items for exact info).
Should you be unhappy with your purchase for any reason, please contact us on ebay explaining why you are unhappy with your purchase. Then return the item back to us in EXACTLY the same condition that it was sent out i.e unopened! Refund is less p+p |
| Q:Do you exchange items? |
|
| A:Should you wish to exchange an item - we will do our best to accommodate. You will be required to get in touch with us & log your exchange. Then send the item back to us immediately & it must arrive in the same condition as it was sent to you. You will be responsible for ensuring that the product arrives & payment for this & re-sending your new ite |
| Q:Do you respond to all correspondance? |
|
| A:PLEASE NOTE we do NOT accept E-MAILS incoming or outgoing. We only communicate through ebay messaging, and therefore if anyone sends e-mails to our hotmail account, they will be ignored. This is due to fraudulent emails and Spam filters, and is recommended by eBay and Paypal. |
| Q:Are items insured if lost or damaged? |
|
| A:Insurance is optional however lost/damaged items cannot be replaced or refunded if insurance is not taken at time of purchase unless Royal Mail agrees to refund.
Should you wish to take out insurance with an item - please get in touch before paying. |
) 
