Shipping

We aim to dispatch all of our orders within 2 working days of receiving payment. Please allow for weekends and public holidays when ordering.

We cannot guarantee delivery of any item by a particular date as once we have dispatched, the delivery is in the hands of the mail service. Delivery is likely to take longer during busy shopping periods or in the event of extremely adverse weather conditions or mail strikes. Please bear this in mind when ordering.

It is our company policy to allow 15 working days before a non-delivered item can be considered lost.

It is the responsibility of the customer to make sure that the address information given is correct. We can only dispatch to the address given to us for the order by eBay / Paypal.

Returns

In the event of a defect or other problem with your order, please contact us through eBay Messages for further information before returning the product. We will do our best to resolve all issues promptly.

You have the right to return any item unopened to us within 30 days for a full refund of the purchase price. Please be advised Soundzdirect reserves the right to deduct the appropriate re-stocking fee at our sole discretion for any returned item that has been damaged or returned without all originally included accessories, or if the product is not fit for re-sale in as-new condition for any reason.

If you wouldn’t expect a high street shop to take it back, please don’t expect us to either. If you purchase multiple items and as a result receive a discount or free shipping and are only returning some of the items in the package, your refund will be adjusted based on the actual price of the goods you are keeping, plus applicable shipping.

Shipping costs are not refundable except in rare circumstances and at our sole discretion. The refund will be based on the cost of standard shipping. Any item found to be defective on delivery should be returned with all packaging, accessories and identifying paperwork. Please contact us before returning any item that develops a defect, as warranty periods vary by brand and product and we need to make sure all reasonable trouble-shooting checks have been carried out before return.

Once we have confirmed that an item is defective, we will send a replacement item promptly, typically within three to five business days. If the item is out of stock you may have to wait longer or accept a refund or similar product instead